If your AllChinaBuy order is stuck on "Pending," don’t panic. This common issue usually has a straightforward fix. Here’s how to troubleshoot and get your reverse Taobao purchase back on track.

Why Is My AllChinaBuy Order Pending?

Pending status typically means your payment is being verified or the item is awaiting stock confirmation. Common reasons include:

- Payment processing delays (especially with cross-border transactions)

- Seller hasn’t confirmed inventory availability

- System sync lag during high-traffic periods

Step 1: Check Payment Status

Log into your AllChinaBuy account and navigate to "Order Details." If payment shows as completed but the status remains pending, contact support via live chat with a screenshot of your bank/PayPal transaction confirmation.

Step 2: Contact the Seller Through AllChinaBuy

Use the platform’s messaging system to ask the seller directly about stock availability. Pro tip: Include your order number and a polite request for estimated processing time. Many delays resolve within 24-48 hours after seller confirmation.

Step 3: Verify Shipping Restrictions

Some Taobao/1688 items face export limitations (e.g., batteries, liquids). If your order contains restricted goods, AllChinaBuy will notify you via email. Check your spam folder if unsure.

When to Escalate to Customer Support

Reach out to AllChinaBuy’s 24/7 support team if:

- Pending status lasts over 72 hours

- The seller isn’t responding within 48 hours

- You suspect a payment error (e.g., charged twice)

Proactive Prevention Tips

- Use AllChinaBuy’s "Fast Checkout" service for pre-approval of restricted items

- Avoid peak shopping seasons (e.g., 11.11 Sale) for faster processing

- Double-check your delivery address before submitting orders

Most pending orders resolve automatically within 1-3 business days. If delays persist, AllChinaBuy’s money-back guarantee protects your purchase. Stay patient – their team works continuously to streamline reverse shipping from China!